GDPR Policy – Tweak East Anglia

Who do we share your personal data with?

We never sell your data to any third parties. We want to maintain your trust as a reputable company and believe this is essential to ensure this. However, we do use third parties to support, manage or deliver some of our day to day business services. As a result, we may share non-sensitive personal data (such as name and DOB) with the following type of companies we work with: Chemists, Pharmacies, Online booking systems.

We select these companies carefully and take precautions to keep your data safe and protect your privacy. We only provide the data they need to perform the services we require. They may only use your data for the purposes we specify and agree with them.

What are your rights?

You have many rights relating to your personal data including:

• The right to access the personal data we hold about you.
• The right to request the correction of inaccurate data about you. If we hold inaccurate or out of date information about you, you can request that we change or update it. 
• The right to request that we delete your data or stop processing it, in some instances such as where we no longer need it, we can delete your personal data.
• The right to stop direct marketing – you have the absolute right to stop our use of your personal data for direct marketing purposes. In this instance, we must always comply with your request.
• The right to withdraw your consent – whenever you have given us your consent to use your personal data, you have the right to change your mind and tell us. Please note there may be instances where we refuse your request for any of the above (unless otherwise stated) where we have a strong overriding reason or are legally obliged to.

If you wish to exercise any of your rights, have a complaint or questions about this policy, please see the “Contact us” section for contact details.

How to stop marketing messages from us

There are several ways you can stop receiving marketing messages from us (please note these actions will only stop emails that are not related to booking confirmation, payment confirmation, medical aftercare). You can click the ‘unsubscribe’ link at the top or bottom of any of our marketing emails. Or send a request to unsubscribe by replying directly to any of our emails.
In most cases your request will be processed immediately but occasionally it may take a few days to take effect so you may still receive emails from us during this time. If you have previously unsubscribed but change your mind and wish to be included in our emails again, please contact us. We will email you a request which you need to open and accept to start receiving our emails again.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect how we use your personal data. We will notify you by e-mail (if we hold your email details) of any significant changes but we encourage you to review this policy regularly to stay informed of how we use your data.

Complaints about the info on this page

If you have concerns about aspects of the way your data has been handled or used by us and are not satisfied with our response, you can report your concerns to the UK Information Commissioner Office (ICO). Details of how to do this are on the ICO website (https://ico.org.uk).

Any Questions?

We hope this privacy policy has been helpful in setting out the way we handle your personal data and your rights. If you have any questions that haven’t been covered, please contact our Data Protection Officer at: el***@*************ia.com

This policy was last updated on 3rd February 2025.